Measuring the usability of Web sites

被引：50

作者：

Kirakowski, J ^{[1
]}

Cierlik, B ^{[1
]}

机构：

[1] Natl Univ Ireland Univ Coll Cork, Human Factors Res Grp, Cork, Ireland

来源：

PROCEEDINGS OF THE HUMAN FACTORS AND ERGONOMICS SOCIETY 42ND ANNUAL MEETING, VOLS 1 AND 2 | 1998年

关键词：

D O I：

10.1177/154193129804200405

中图分类号：

V [航空、航天];

学科分类号：

08 ; 0825 ;

摘要：

User-based satisfaction questionnaires have so far been little used in the evaluation of web sites. A 60-item questionnaire was developed following a factor model used with success for conventional software evaluation. This questionnaire was shown to have high reliabilities and a large database of expected values was gathered for it. It was employed in a study evaluating chamber of commerce web sites in two European cities, together with metrics which measured aspects of user performance and heuristic analysis. It was shown that the questionnaire results agreed with and amplified the other data. The results indicate that questionnaire data can be both reliable and valid for the assessment of user satisfaction with web sites. Some future directions for research are discussed.

引用

页码：424 / 428

页数：5