Clients' perspective on service quality for type 2 diabetes in Australia

被引：15

作者：

Tabrizi, Jafar S. ^{[1
]}

Wilson, Andrew J. ^{[2
]}

Coyne, Eleanor T. ^{[2
]}

O'Rourke, Peter K.

机构：

[1] Tabriz Univ Med Sci, Fac Hlth & Nutr, Golgasht 5166614711, Tabriz, Iran

[2] Univ Queensland, Sch Populat Hlth, St Lucia, Qld 4067, Australia

来源：

AUSTRALIAN AND NEW ZEALAND JOURNAL OF PUBLIC HEALTH | 2007年 / 31卷 / 06期

关键词：

type; 2; diabetes; health care; service quality measure; quality indicators; focus group discussion; qualitative study;

D O I：

10.1111/j.1753-6405.2007.00134.x

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

1004 ; 120402 ;

摘要：

Objectives: To explore the needs, expectations, feelings and experiences of people with type 2 diabetes for developing quantitative instruments for a questionnaire study of service quality. Methods: Using two focus group discussions ( n = 33), potential service quality dimensions for type 2 diabetes were assessed for Australian relevance. These included 11 indicators identified from a systematic literature review: communication, autonomy, choice of care provider, continuity of care, quality of basic amenities, dignity, timeliness, prevention and early detection, safety, confidentiality and availability. Results: The focus group discussions supported the importance of the 11 service quality indicators but gave more importance to education, diet, communication, autonomy, choice of care provider and support group and less to confidentiality and availability. Three new themes were generated from the discussions: education, diet and support group. Conclusion: Measuring service quality for type 2 diabetes requires considering health system, culture and disease-specific factors.

引用

页码：511 / 515

页数：5

共 20 条

[1]

[Anonymous], DIABCOST AUSTR ASSES

[2]

Australian Institute of Health and Welfare, 2006, AUSTR HLTH 2006

[3] Diabetes on a cardiovascular ward: Adherence to current recommendations [J].