The impact of service innovation on firm- level financial performance

被引：56

作者：

Aas, Tor Helge ^{[1
]}

Pedersen, Per Egil ^{[2
]}

机构：

[1] Univ Agder, Dept Informat & Commun Technol, Kristiansand, Norway

[2] Norwegian Sch Econ & Business Adm, Dept Strategy & Management, N-5035 Bergen, Norway

来源：

SERVICE INDUSTRIES JOURNAL | 2011年 / 31卷 / 13期

关键词：

service innovation; firm performance; financial performance; community innovation survey; MARKET ORIENTATION; PRODUCT INNOVATIVENESS; BUSINESS SERVICES; SUCCESS; ANTECEDENTS; INVESTMENT; MANAGEMENT; SINGAPORE; GROWTH; DESIGN;

D O I：

10.1080/02642069.2010.503883

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This article empirically investigates if firms focusing on service innovation perform better financially than firms not focusing on service innovation. Analysis of the financial performance of 3575 Norwegian firms in the manufacturing industries supports the proposition that firms focusing on service innovation have significantly higher growth of operating results than firms not focusing on service innovation. However, this proposition is not supported in a corresponding analysis of 1132 Norwegian firms in the service industries. We elaborate on these results by investigating a variety of performance measures and by comparing the effects of service innovation between manufacturing and service industries. The article contributes to the service innovation measurement literature and to a better general understanding of the determinants of service innovation performance effects.

引用

页码：2071 / 2090

页数：20

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