'How could anyone have predicted that #AskJameis would go horribly wrong?' public relations, social media, and hashtag hijacking

被引：41

作者：

Sanderson, Jimmy ^{[1
]}

Barnes, Katie ^{[2
]}

Williamson, Christine ^{[2
]}

Kian, Edward T. ^{[3
]}

机构：

[1] Clemson Univ, Clemson Online, 500 Old Lebanon Rd, Pendleton, SC 29670 USA

[2] Clemson Univ, Dept Commun Studies, 305C Daniel Hall, Clemson, SC 29634 USA

[3] Oklahoma State Univ, Sch Media & Strateg Commun, Stillwater, OK 74078 USA

来源：

PUBLIC RELATIONS REVIEW | 2016年 / 42卷 / 01期

关键词：

Social media; Active audiences; Twitter; Jameis Winston; Sport public relations; COMMUNICATION; ROLES;

D O I：

10.1016/j.pubrev.2015.11.005

中图分类号：

F [经济];

学科分类号：

020101 [政治经济学];

摘要：

This research explores how a Twitter public relations campaign was hijacked by audiences through an investigation of the #AskJameis campaign employed by Florida State University (FSU). A thematic analysis of 1214 tweets revealed that the hashtag was hijacked through audience members mocking and criticizing both FSU and Jameis Winston. The results suggest that PR professionals must account for the anticipated "pulse" of the audience before launching campaigns on social media. Underestimating the capabilities of the active social media audience can further exacerbate crisis situations, suggesting that at times, not using social media is a more effective public relations practice. (C) 2015 Elsevier Inc. All rights reserved.

引用

页码：31 / 37

页数：7

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