Transformative Service Research: Advancing Our Knowledge About Service and Well-Being

被引：326

作者：

Anderson, Laurel ^{[1
]}

Ostrom, Amy L. ^{[1
]}

机构：

[1] Arizona State Univ, WP Carey Sch Business, Dept Mkt, Tempe, AZ 85287 USA

来源：

JOURNAL OF SERVICE RESEARCH | 2015年 / 18卷 / 03期

关键词：

CUSTOMER; PARTICIPATION; CREATION; AGENDA; BASE;

D O I：

10.1177/1094670515591316

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：243 / 249

页数：7

共 32 条

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