Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction

被引：678

作者：

Ittner, CD ^{[1
]}

Larcker, DF ^{[1
]}

机构：

[1] Univ Penn, Philadelphia, PA 19104 USA

来源：

JOURNAL OF ACCOUNTING RESEARCH | 1998年 / 36卷

关键词：

D O I：

10.2307/2491304

中图分类号：

F8 [财政、金融];

学科分类号：

0202 ;

摘要：

[No abstract available]

引用

页码：1 / 35

页数：35

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