Using clustering and classification approaches in interactive retrieval

Satisfying non-trivial information needs involves collecting information from multiple resources, and synthesizing an answer that organizes that information. Traditional recall/precision-oriented information retrieval focuses on just one phase of that process: how to efficiently and effectively identify documents likely to be relevant to a specific, focused query, The TREC Interactive Track has as its goal the location of documents that pertain to different instances of a query topic, with no reward for duplicated coverage of topic instances. This task is similar to the task of organizing answer components into a complete answer. Clustering and classification are two mechanisms for organizing documents into groups. In this paper, we present an ongoing series of experiments that test the feasibility and effectiveness of using clustering and classification as an aid to instance retrieval and, ultimately, answer construction. Our results show that users prefer such structured presentations of candidate result set to a list-based approach. Assessment of the structured organizations based on the subjective judgement of the experiment subjects suggests that the structured organization can be more effective; however, assessment based on objective judgements shows mixed results. These results indicate that a full determination of the success of the approach depends on assessing the quality of the final answers generated by users, rather than on performance during the intermediate stages of answer construction. (C) 2001 Elsevier Science Ltd. All rights reserved.