The contours and consequences of compassion at work

被引:284
作者
Lilius, Jacoba M.
Worline, Monica C. [1 ]
Maitlis, Sally [2 ]
Kanov, Jason [3 ]
Dutton, Jane E. [4 ]
Frost, Peter [2 ]
机构
[1] Emory Univ, Goizueta Business Sch, Atlanta, GA 30322 USA
[2] Univ British Columbia, Sauder Sch Business, Vancouver, BC V5Z 1M9, Canada
[3] Western Washington Univ, Coll Business & Econ, Bellingham, WA 98225 USA
[4] Univ Michigan, Stephan M Ross Sch Business, Ann Arbor, MI 48109 USA
关键词
D O I
10.1002/job.508
中图分类号
F [经济];
学科分类号
02 ;
摘要
This paper describes two studies that explore core questions about compassion at work. Findings from a pilot survey indicate that compassion occurs with relative frequency among a wide variety of individuals, suggesting a relationship between experienced compassion, positive emotion, and affective commitment. A complementary narrative study reveals a wide range of compassion triggers and illuminates ways that work colleagues respond to suffering. The narrative analysis demonstrates that experienced compassion provides important sensemaking occasions where employees who receive, witness, or participate in the delivery of compassion reshape understandings of their co-workers, themselves, and their organizations. Together these studies map the contours of compassion at work, provide evidence of its powerful consequences, and open a horizon of new research questions. Copyright (c) 2008 John Wiley & Sons, Ltd.
引用
收藏
页码:193 / 218
页数:26
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