Facilitation Roles and Responsibilities for Sustained Collaboration Support in Organizations

被引：26

作者：

Kolfschoten, Gwendolyn L. ^{[1
,2
,3
]}

Niederman, Fred ^{[4
]}

Briggs, Robert O. ^{[5
,6
,7
]}

De Vreede, Gert-Jan ^{[1
,7
]}

机构：

[1] Delft Univ Technol, Fac Technol Policy & Management, NL-2600 AA Delft, Netherlands

[2] HICSS, Delft, Netherlands

[3] GDN, Delft, Netherlands

[4] St Louis Univ, St Louis, MO 63103 USA

[5] San Diego State Univ, MIS Dept, San Diego, CA 92182 USA

[6] Univ Arizona, Ctr Management Informat, Tucson, AZ 85721 USA

[7] Univ Nebraska, Ctr Collaborat Sci, Omaha, NE 68182 USA

来源：

JOURNAL OF MANAGEMENT INFORMATION SYSTEMS | 2012年 / 28卷 / 04期

关键词：

collaboration engineering; collaboration support; facilitation; group support systems; group work; THINKLETS; MEETINGS; SYSTEMS; GSS;

D O I：

10.2753/MIS0742-1222280406

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Research shows that under certain conditions, groups using collaboration technologies such as group support systems (GSS) can gain substantial improvements in the effectiveness and efficiency of their work processes. GSS, however, have been slow to develop self-sustaining communities of users in the workplace. Organizations that use collaboration technology may require two kinds of support: process support and technology support. Both types of support involve (1) design tasks (e.g., designing a work process and designing the technology to support the process), (2) application tasks (to apply the process and to use the technology), and (3) management tasks (to monitor and control the process and to oversee the maintenance of the technology). This paper explores how these tasks and associated roles can be anchored in organizations, and the relationship of task allocation patterns to the sustained use of collaboration technology in organizations.

引用

页码：129 / 161

页数：33

共 71 条

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