Business excellence through quality management

被引：20

作者：

Vora, MK ^{[1
]}

机构：

[1] Business Excellence Inc, Naperville, IL 60567 USA

来源：

TOTAL QUALITY MANAGEMENT | 2002年 / 13卷 / 08期

关键词：

D O I：

10.1080/09544120200000010

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

The author will illustrate the importance of what he calls the Circle of Satisfaction: a concerted effort to delight customers, satisfy employees and streamline processes. These three elements, working in harmony, have produced improved operational and financial results leading to business excellence for Malcolm Baldrige National Quality Award winners and other highly esteemed corporations in the United States.

引用

页码：1151 / 1159

页数：9