How the user liaison's understanding of development processes moderates the effects of user-related and project management risks on IT project performance

被引：43

作者：

Liu, Shan ^{[1
]}

机构：

[1] Xi An Jiao Tong Univ, Sch Management, Xian 710049, Peoples R China

来源：

INFORMATION & MANAGEMENT | 2016年 / 53卷 / 01期

基金：

中国国家自然科学基金;

关键词：

Information technology; Project management; User knowledge; Risk management; PRACTICAL GUIDE; KNOWLEDGE; UNCERTAINTY; PERCEPTIONS; INTEGRATION; DIMENSIONS; FRAMEWORK; IMPACTS;

D O I：

10.1016/j.im.2015.09.004

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

080201 [机械制造及其自动化];

摘要：

Managing risks in information technology projects is a prime concern for both researchers and practitioners. However, little is known on how key project-based knowledge, such as the user liaison's understanding of development processes (ULUDP), affects the relationship between risk and performance. Using quantitative data collected from 63 completed projects, ULUDP has been empirically proven to weaken the negative effects of user-related and project management risks on product performance. Although the effect of the project management risk on performance remains negative, this effect decreases significantly with high levels of ULUDP, whereas user-related risk affects performance insignificantly in such situations. (C) 2015 Elsevier B.V. All rights reserved.

引用

页码：122 / 134

页数：13

共 61 条

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