Understanding the role of gender in bloggers' switching behavior

被引:158
作者
Zhang, Kem Z. K. [1 ]
Lee, Matthew K. O. [2 ]
Cheung, Christy M. K. [3 ]
Chen, Huaping [4 ]
机构
[1] Univ Sci & Technol China, City Univ Hong Kong, Joint Adv Res Ctr, Hong Kong, Hong Kong, Peoples R China
[2] City Univ Hong Kong, Dept Informat Syst, Hong Kong, Hong Kong, Peoples R China
[3] Hong Kong Baptist Univ, Dept Finance & Decis Sci, Hong Kong, Hong Kong, Peoples R China
[4] Univ Sci & Technol China, Sch Comp Sci & Technol, Hong Kong, Hong Kong, Peoples R China
关键词
Blog; Social computing; Gender; Intention to switch; Satisfaction; Sunk costs; Attractive alternatives; Post-adoption; INFORMATION-TECHNOLOGY; SOCIAL-INFLUENCE; SEX-DIFFERENCES; ACCEPTANCE; SATISFACTION; PERCEPTIONS; EXTENSION; USAGE; MAIL; ANTECEDENTS;
D O I
10.1016/j.dss.2009.05.013
中图分类号
TP18 [人工智能理论];
学科分类号
081104 ; 0812 ; 0835 ; 1405 ;
摘要
Blog has become an increasingly popular form of social networking technology in recent years. Many world famous web sites (e.g., Microsoft, Yahoo!, and Google) are providing blog services on the Internet. Bloggers, therefore, can easily establish and maintain their blogs through Such services. However, research on blogs' adoption and diffusion is rare. In this study, we attempt to study bloggers' post-adoption behaviors. We examine bloggers' intention to switch their blog services by building upon studies in the marketing and IS literature. Particularly, the role of gender is explored and an online survey is conducted to test the research model. Findings confirm that bloggers' intention to switch their blog services is strongly associated with three factors: satisfaction. sunk costs. and attractive alternatives. Meanwhile, moderating effects are found in gender, but not in sunk costs. Implications for both researchers and practitioners are provided. (C) 2009 Elsevier B.V. All rights reserved.
引用
收藏
页码:540 / 546
页数:7
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