Nuclear power plant communications in normative and actual practice: A field study of control room operators' communications

The safety and availability of sociotechnical critical systems still relies on human operators, both through human reliability and human ability to handle adequately unexpected events. In this article, the authors focus on ergonomic field studies of nuclear power plant control room operator activities, and more specifically on the analysis of communications within control room crews. They show how operators use vague and porous verbal exchanges to produce continuous, redundant, and diverse interactions to successfully construct and maintain individual and mutual awareness, which is paramount to achieve system stability and safety. Such continuous interactions enable the operators to prevent, detect, and reverse system errors or flaws by anticipation or regulation. This study helps in providing cues for the design of more workable systems for human cooperation in nuclear power plant operation. (c) 2007 Wiley Periodicals, Inc.