Commonalities in reengineered business processes: Models and issues

被引：89

作者：

Buzacott, JA

机构：

[1] Schulich School of Business, York University, North York

来源：

MANAGEMENT SCIENCE | 1996年 / 42卷 / 05期

关键词：

reengineering; queueing models; system structure; process modeling;

D O I：

10.1287/mnsc.42.5.768

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

Process reengineering advocates making radical changes in how processing systems are structured, such as moving away from systems that use the principles of division of labor and division of management. Using formal system models from queueing theory, this paper explores the conditions under which such radical changes in system structure are likely to be appropriate. In general, a fairly high degree of variability in task times seems to be necessary.

引用

页码：768 / 782

页数：15

共 13 条

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