Toward a critical theoretic perspective in information systems

The field of library and information science (LIS) has built its practice and research perspective on a logico-analytic philosophy, which has generated useful, tangible technologies. Lately there is interest in nonempirical philosophies, such as hermeneutics and critical theory, to fulfill better LIS' service-oriented mission of providing "information" to user populations. One dimension of critical theory, Jurgen Habermas' theory of communicative action, can expand LIS' conception of information and supplement logico-empirical research methods and research practices. This article examines how LIS, particularly research into librarian-patron interaction and information system design, favors an empiricist view of language and, as a consequence, may be limiting its effectiveness. It proposes how the field might expand to include communicative action in fulfilling its mission and research agenda.