Service charters in Spain: Transparency and citizen empowerment or government marketing?

被引：11

作者：

Torres, Lourdes ^{[1
]}

机构：

[1] Univ Zaragoza, E-50009 Zaragoza, Spain

来源：

PUBLIC MONEY & MANAGEMENT | 2006年 / 26卷 / 03期

关键词：

D O I：

10.1111/j.1467-9302.2006.00517.x

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

This article analyses the effects of public service charters. It looks at the use of service charters for improving citizens' trust in government in Anglo-American countries and in countries in continental Europe. Reporting on research on charters in Spain, the author concludes that service charters have shown many public service providers how they can enhance the quality of their services and have been useful tools in modernizing government and increasing citizen trust.

引用

页码：159 / 164

页数：6

共 27 条

[1] New labour and the public sector in Britain [J].