The social norm of tipping: A review

被引：94

作者：

Azar, Ofer H. ^{[1
]}

机构：

[1] Ben Gurion Univ Negev, Sch Management, Dept Business Adm, IL-84105 Beer Sheva, Israel

来源：

JOURNAL OF APPLIED SOCIAL PSYCHOLOGY | 2007年 / 37卷 / 02期

关键词：

CUSTOMERS CHECKS; CROSS-COUNTRY; RESTAURANT; SERVERS; TIP; BEHAVIOR; SERVICE; PROFIT; RATES;

D O I：

10.1111/j.0021-9029.2007.00165.x

中图分类号：

B84 [心理学];

学科分类号：

04 ; 0402 ;

摘要：

Tipping in U.S. restaurants alone amounts to $27 billion annually. Tipping is also common in other occupations and countries, making tipping a significant economic activity. The literature on tipping is spread over various disciplines: mainly psychology, economics, hospitality, and tourism. This survey article integrates the research conducted on tipping to allow an overview of the literature. In addition to summarizing and synthesizing the research on tipping, the article includes original ideas and suggests topics for future research.

引用

页码：380 / 402

页数：23

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