Determinants of users' continuance of social networking sites: A self-regulation perspective

被引:389
作者
Lin, Hui [1 ]
Fan, Weiguo [2 ]
Chau, Patrick Y. K. [3 ]
机构
[1] Depaul Univ, Sch Accountancy & MIS, Chicago, IL 60604 USA
[2] Virginia Polytech Inst & State Univ, RB Pamplin Coll Business, Blacksburg, VA 24061 USA
[3] Univ Hong Kong, Sch Business, Hong Kong, Hong Kong, Peoples R China
关键词
Awareness; Connectedness; Pleasure; Self-regulation framework; Sense of belonging; Social networking sites (SNS); Social presence theory; COMMON METHOD VARIANCE; SATISFACTION; PLAYFULNESS; COMMUNITIES;
D O I
10.1016/j.im.2014.03.010
中图分类号
TP [自动化技术、计算机技术];
学科分类号
080201 [机械制造及其自动化];
摘要
Social networking sites (SNS) have transformed how individuals interact, build and maintain social relationships. We proposed a research model on the determinants of user continuance using Bagozzi's framework of self-regulation as the theoretical foundation. Following the process of appraisal -> emo-emotional reactions -> coping responses, we developed the model by leveraging findings from social presence and IS continuance research. Based on survey data from Facebook users, we found that appraisal factors (pleasure, awareness, connectedness, and system quality) were strong determinants of emotional reaction (user satisfaction and sense of belonging). User satisfaction and sense of belonging together positively influenced continuance intention. Published by Elsevier B.V.
引用
收藏
页码:595 / 603
页数:9
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