Longitudinal knowledge strategising in a long-term healthcare organisation

被引：15

作者：

Bontis, Nick ^{[1
]}

Serenko, Alexander ^{[2
]}

机构：

[1] McMaster Univ, DeGroote Sch Business, Hamilton, ON L8S 4M4, Canada

[2] Lakehead Univ, Fac Business Adm, Thunder Bay, ON P7B 5E1, Canada

来源：

INTERNATIONAL JOURNAL OF TECHNOLOGY MANAGEMENT | 2009年 / 47卷 / 1-3期

关键词：

KM; knowledge management; intellectual capital; long-term healthcare; EMPLOYEE DEVELOPMENT; MARKET ORIENTATION; MANAGEMENT; SATISFACTION; ANTECEDENTS; CONSEQUENCES; METAANALYSIS; PERFORMANCE; MOTIVATION; SERVICES;

D O I：

10.1504/IJTM.2009.024125

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

Long-term healthcare organisations significantly benefit from Knowledge Management (KM). However, the extant literature has little empirical support for this statement. Using the KM instrument developed by Bontis and Fitz-enz (2002), this paper extends prior studies by evaluating behaviours within a not-for-profit context over several years. As such, it tests a comprehensive causal model that illustrates the inputs and outputs of effective KM. Longitudinal data was collected during three temporal periods which provides unique insight related to the optimal strength of each causal link over time. These results also broaden the initial findings developed by Bontis and Fitz-enz.

引用

页码：250 / 271

页数：22

共 109 条

[1] Turnover: The real bottom line [J].