Role Stressors and Retail Performance: The Role of Perceived Competitive Climate

被引：66

作者：

Arnold, Todd ^{[1
]}

Flaherty, Karen E. ^{[1
]}

Voss, Kevin E. ^{[1
]}

Mowen, John C. ^{[1
]}

机构：

[1] Oklahoma State Univ, Spears Sch Business, Stillwater, OK 74078 USA

来源：

JOURNAL OF RETAILING | 2009年 / 85卷 / 02期

关键词：

Cognitive appraisal theory; Role stress; Competitive climate; Role ambiguity; Job satisfaction; MAIL-SURVEY RESPONSE; JOB-SATISFACTION; SALESPERSON PERFORMANCE; SELF-EFFICACY; ANTECEDENTS; CONFLICT; CONSEQUENCES; DETERMINANTS; ATTITUDES; EMPLOYEE;

D O I：

10.1016/j.jretai.2009.02.002

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Cognitive appraisal theory is used to investigate the influence of perceived competitive climate in the retail store upon the relationship between three role stressors (i.e., role ambiguity, role conflict, and family-work conflict) and job efficacy,job satisfaction, and the self- and supervisor-rated performance of retail professionals. Results indicate that the effect of role ambiguity on job efficacy is moderated by perceived competitive climate, such that the harmful effect of role ambiguity is lessened when competitive climate is high, thus highlighting a potential benefit of stress reduction through an increase in perceptions of competitive climate. In addition, the influence of job satisfaction on supervisor ratings of performance is moderated by perceived competitive climate, such that higher levels of job satisfaction result in improved supervisor ratings when the competitive climate is perceived to be high. (c) 2009 New York University. Published by Elsevier Inc. All rights reserved.

引用

页码：194 / 205

页数：12

共 59 条

[1]

Aiken L.S., 1991, Multiple Regression: Testing and Interpreting Interactions

[2]

[Anonymous], 2000, J BUSINESS SOC

[3] The effects of polychronic-orientation upon retail employee satisfaction and turnover [J].

Arndt, Aaron ;

Arnold, Todd J. ;

Landry, Timothy D. .

JOURNAL OF RETAILING, 2006, 82 (04) :319-330

[4] A neuropsychological theory of positive affect and its influence on cognition [J].

Ashby, FG ;

Isen, AM ;

Turken, U .

PSYCHOLOGICAL REVIEW, 1999, 106 (03) :529-550

[5] Using the job demands-resources model to predict burnout and performance [J].

Bakker, AB ;

Demerouti, E ;

Verbeke, W .

HUMAN RESOURCE MANAGEMENT, 2004, 43 (01) :83-104

[6] SELF-EFFICACY - TOWARD A UNIFYING THEORY OF BEHAVIORAL CHANGE [J].

BANDURA, A .

PSYCHOLOGICAL REVIEW, 1977, 84 (02) :191-215

[7] Role stressors and customer-oriented boundary-spanning behaviors in service organizations [J].

Bettencourt, LA ;

Brown, SW .

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2003, 31 (04) :394-408

[8]

Biddle B. J., 1979, Role theory: Expectations, identities, and behaviors

[9]

Boles J.S., 2003, J PERSONAL SELLING S, V23, P99, DOI DOI 10.1080/08853134.2003.10748991

[10] On the front lines: Stress, conflict, and the customer service provider [J].

Boles, JS ;

Babin, BJ .

JOURNAL OF BUSINESS RESEARCH, 1996, 37 (01) :41-50

← 1 2 3 4 5 6 →