The social psychology of service interactions

被引：19

作者：

Gutek, BA ^{[1
]}

机构：

[1] Univ Arizona, Dept Management & Policy, Tucson, AZ 85721 USA

来源：

关键词：

D O I：

10.1111/0022-4537.00136

中图分类号：

D58 [社会生活与社会问题]; C913 [社会生活与社会问题];

学科分类号：

摘要：

[No abstract available]

引用

页码：603 / 617

页数：15

共 16 条

[1]

[Anonymous], 1993, MASS CUSTOMIZATION

[2]

Aronson Elliott., 1990, Methods of Research in Social Psychology, VSecond

[3]

Axelrod R, 2006, EVOLUTION COOPERATIO

[4]

Granovetter M., 1974, Getting a job: A study of contacts and careers

[5] THE STRENGTH OF WEAK TIES [J].

GRANOVETTER, MS .

[6]

Gutek B.A., 1995, DYNAMICS SERVICE REF

[7] Distinguishing between service relationships and encounters [J].

Gutek, BA ;

Bhappu, AD ;

Liao-Troth, MA ;

Cherry, B .

[8]

GUTEK BA, IN PRESS WORK OCCUPA

[9]

GUTEK BA, 1999, HDB GENDER WORK, P47

[10]

GUTEK BA, IN PRESS BRAVE NEW S