THE ROLE OF CAUSAL ATTRIBUTION DIMENSIONS IN TRUST REPAIR

被引：400

作者：

Tomlinson, Edward C. ^{[1
]}

Mayer, Roger C. ^{[2
]}

机构：

[1] John Carroll Univ, Cleveland, OH 44118 USA

[2] Univ Akron, Akron, OH 44325 USA

来源：

ACADEMY OF MANAGEMENT REVIEW | 2009年 / 34卷 / 01期

关键词：

MANAGERIAL TRUSTWORTHY BEHAVIOR; ORGANIZATIONAL TRUST; INTERPERSONAL FORGIVENESS; PSYCHOLOGICAL CONTRACT; PERSPECTIVE-TAKING; INTEGRATIVE MODEL; APOLOGY; EMOTION; BLAME; EXPECTANCIES;

D O I：

10.5465/AMR.2009.35713291

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

We examine the repair of one party's trust in another via repairing trustworthiness (Mayer, Davis, & Schoorman, 1995). Based on Weiner's (1986) causal attribution theory, we posit that causal attributions (i.e., locus of causality. controllability, and stability) for the cause of a negative outcome in a trusting relationship explain when trustworthiness is in need of repair and how trustworthiness may be repaired by the trustee's efforts. We also discuss the role of specific emotional reactions of the trustor in this process.

引用

页码：85 / 104

页数：20

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