Highlights of mediation at work:: Studies of the national REDRESS® evaluation project

被引：14

作者：

Bingham, LB

Pitts, DW

机构：

[1] Indiana Univ, Sch Publ & Environm Affairs, Publ Serv, Bloomington, IN 47405 USA

[2] Indiana Univ, Sch Publ & Environm Affairs, Indiana Conflict Resolut Inst, Bloomington, IN 47405 USA

来源：

NEGOTIATION JOURNAL | 2002年 / 18卷 / 02期

关键词：

D O I：

10.1111/j.1571-9979.2002.tb00256.x

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This research report reviews some of the highlights of the ongoing longitudinal evaluation of the REDRESS(R) program at the United States Postal Service, the world's largest employment dispute resolution program. These results represent the first systematic data on how a mediation program can function in the workplace setting. This synopsis of the REDRESS revaluation compares results between the outside neutral and inside neutral conflict resolution systems, explores the role of representation in mediation, and examines the impact of mediation on formal EEO discrimination complaint filings.

引用

页码：135 / 146

页数：12

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