Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application

被引：776

作者：

Martins, Carolina ^{[1
]}

Oliveira, Tiago ^{[1
]}

Popovic, Ales ^{[1
,2
]}

机构：

[1] Univ Nova Lisboa, ISEGI, P-1200 Lisbon, Portugal

[2] Univ Ljubljana, Fac Econ, Ljubljana 61000, Slovenia

来源：

INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT | 2014年 / 34卷 / 01期

关键词：

Unified theory of acceptance and use of technology (UTAUT); Perceived risk; Information technology adoption; Internet banking; ONLINE BANKING; INFORMATION-TECHNOLOGY; CONSUMER ACCEPTANCE; DETERMINANTS; CHALLENGES; CUSTOMERS;

D O I：

10.1016/j.ijinfomgt.2013.06.002

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Understanding the main determinants of Internet banking adoption is important for banks and users; our understanding of the role of users' perceived risk in Internet banking adoption is limited. In response, we develop a conceptual model that combines unified theory of acceptance and use of technology (UTAUT) with perceived risk to explain behaviour intention and usage behaviour of Internet banking. To test the conceptual model we collected data from Portugal (249 valid cases). Our results support some relationships of UTAUT, such as performance expectancy, effort expectancy, and social influence, and also the role of risk as a stronger predictor of intention. To explain usage behaviour of Internet banking the most important factor is behavioural intention to use Internet banking. (C) 2013 Elsevier Ltd. All rights reserved.

引用

页码：1 / 13

页数：13

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