Working around inadequate information systems in the workplace: An empirical study in Romania

被引：15

作者：

Wong, Louie H. M. ^{[1
]}

Hurbean, Luminita ^{[2
]}

Davison, Robert M. ^{[3
]}

Ou, Carol X. J. ^{[4
]}

Muntean, Mihaela ^{[2
]}

机构：

[1] Nagoya Univ Commerce & Business, Nisshin, Aichi, Japan

[2] West Univ Timisoara, Timisoara, Romania

[3] City Univ Hong Kong, Hong Kong, Peoples R China

[4] Tilburg Univ, Tilburg, Netherlands

来源：

INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT | 2022年 / 64卷

关键词：

Inadequate Information Systems; Workarounds; Employee attitudes; Corporate policy; Coping theory; USER RESISTANCE; PERFORMANCE; BEHAVIOR; ERP; WORKAROUNDS; TECHNOLOGY; VARIABLES; CONTEXT;

D O I：

10.1016/j.ijinfomgt.2022.102471

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

050302 [传播学]; 071101 [系统理论];

摘要：

We explore how employees behave when faced with information systems (IS) that inadequately support their work. Inadequate IS often induce workaround behaviour, a phenomenon that is insufficiently understood in contemporary organisations. Drawing on workaround theory and coping theory, we develop a research model that links inadequate IS with corporate policy and employee attitudes to workaround behaviour. We test the model with data collected from 310 employees of Romanian organizations who currently use enterprise systems. We discuss the implications of the study for practice and research, as well as future directions and theoretical possibilities.

引用

页数：11

共 69 条

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