Service capability and performance of logistics service providers

被引：236

作者：

Lai, KH ^{[1
]}

机构：

[1] Hong Kong Polytech Univ, Dept Logist, Kowloon, Hong Kong, Peoples R China

来源：

TRANSPORTATION RESEARCH PART E-LOGISTICS AND TRANSPORTATION REVIEW | 2004年 / 40卷 / 05期

关键词：

logistics services; capability; resource-based view; performance;

D O I：

10.1016/j.tre.2004.01.002

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Drawing on the resource-based view of the firm, this study empirically examines if there exist different types of logistics service providers (LSPs), and whether the types differ in service performance. The study results suggest that there are four discernable types of LSP, according to the service capability displayed by each type, and that differences in service performance exist between the types. The implications of the results are discussed and suggestions for further research in LSPs are offered. (C) 2004 Elsevier Ltd. All rights reserved.

引用

页码：385 / 399

页数：15

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