A living-systems design model for Web-based knowledge management systems

Most of the currently available instructional design models were conceptualized to develop instructional solutions to needs and requirements that remain relatively stable over time. Faced with the problem of designing a knowledge management (KM) system that needed to accommodate continuously changing requirements over its fielded lifetime, we developed a new design model that is based on a living-systems approach. In this article, we briefly review currently available instructional systems design models and describe this new model and the mechanisms it contains for accommodating change and growth. We illustrate the application of the phases of the model (analyze initial requirements, design the information architecture, develop the information design, develop the interaction design, implement the Web-based system, and conduct a developmental evaluation of the system) in the development of a KM system with living-system features.