Clients' response modes and session outcome

This study examined clients' response modes in one-session counseling interviews with two counselors and 32 volunteer college students as clients. Sessions which yielded clients' higher ratings of helpfulness and satisfaction were associated with low proportions of clients' recounting, which involves clients providing statements on factual information in a storytelling style and high proportions of clients' response modes, which indicate an exploration of feelings, thoughts, and behaviors, insight into problems, and a problem-solving attitude. Thereafter, clients' response modes were examined in conjunction with counselors' interventions in the previous speaking turn using a sequential analysis. This analysis indicated that the occurrences of clients' response modes were not random but rather seemed to be associated with antecedent interventions by a counselor.