Service parts logistics: a benchmark analysis

被引：55

作者：

Cohen, MA

Zheng, YS

Agrawal, V

机构：

来源：

IIE TRANSACTIONS | 1997年 / 29卷 / 08期

关键词：

D O I：

10.1023/A:1018513900264

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

This paper summarizes the results of a benchmark study focusing on after-sales service logistics systems for technologically complex high-value products, i.e., in the computer industry. Current industrial practices and trends in service logistics operations are reported on. Specific data on costs, revenues, service measures, control policies, and distribution strategies were collected and used to define best practice performance. Analysis methodologies to support cross-sectional comparisons and causal factors are discussed.

引用

页码：627 / 639

页数：13

共 20 条

[1]

AGRAWAL V, 1995, STOCK POSITIONING MU

[2]

*AND CONS, 1988, LINK SERV STRAT BOTT

[3]

*AND CONS, 1990, FUT TRENDS PROSP INT

[4]

CAMP RC, 1994, LOGISTICS HDB, P303