Emotional labor demands and compensating wage differentials

被引:132
作者
Glomb, TM
Kammeyer-Mueller, JD
Rotundo, M
机构
[1] Univ Minnesota, Ctr Ind Relat, Carlson Sch Management 3 300, Dept Human Resources & Ind Relat, Minneapolis, MN 55455 USA
[2] Univ Florida, Dept Management, Gainesville, FL USA
[3] Univ Toronto, Dept Human Resources & Org Behav, Toronto, ON, Canada
关键词
D O I
10.1037/0021-9010.89.4.700
中图分类号
B849 [应用心理学];
学科分类号
040203 ;
摘要
The concept of emotional labor demands and their effects on workers has received considerable attention in recent years, with most studies concentrating on stress, burnout, satisfaction, or other affective outcomes. This study extends the literature by examining the relationship between emotional labor demands and wages at the occupational level. Theories describing the expected effects of job demands and working conditions on wages are described. Results suggest that higher levels of emotional labor demands are associated with lower wage rates for jobs low in cognitive demands and with higher wage rates for jobs high in cognitive demands. Implications of these findings are discussed.
引用
收藏
页码:700 / 714
页数:15
相关论文
共 75 条
[1]  
Adelmann P. K., 1995, Organizational risk factors for job stress, P371, DOI DOI 10.1037/10173-023
[2]  
Aiken L. S., 1991, Multiple regression: Testing and interpreting interactions
[3]  
[Anonymous], EMOTIONS WORKPLACE U
[4]   EMOTIONAL LABOR IN SERVICE ROLES - THE INFLUENCE OF IDENTITY [J].
ASHFORTH, BE ;
HUMPHREY, RH .
ACADEMY OF MANAGEMENT REVIEW, 1993, 18 (01) :88-115
[5]  
Becker G.S., 1965, HUMAN CAPITAL
[6]  
BOUND J, 1992, AM ECON REV, V82, P371
[7]   Organizational behavior: Affect in the workplace [J].
Brief, AP ;
Weiss, HM .
ANNUAL REVIEW OF PSYCHOLOGY, 2002, 53 :279-307
[8]  
Brotheridge Celeste M, 2002, J Occup Health Psychol, V7, P57
[9]   Emotional labor and burnout: Comparing two perspectives of "people work" [J].
Brotheridge, CM ;
Grandey, AA .
JOURNAL OF VOCATIONAL BEHAVIOR, 2002, 60 (01) :17-39
[10]  
BROTHERIDGE CM, 1998, DIMENSIONALITY EMOTI