InTEXT Systems delivers software products and technologies for content-based routing, retrieval, development and presentation for mission-critical workgroup, Internet and World Wide Web application. The organisation is backed by over 12 years of focused research and development in the areas of intelligent analysis, routing and retrieval. The tools described in this article are already in use by companies such as American Express, Wollongong, Pacific Bell, State of California and Uniplex software. A complete object-oriented toolset covering all areas of online text management brings significant benefits to developers, through greatly reduced programming effort, and to end-users, with intelligent interfaces helping them to cut through the information overload.