Alternative organizing principles for the design of service delivery systems

被引：5

作者：

Cohen, BJ

机构：

[1] Univ Penn, Ctr Study Youth Policy, Philadelphia, PA 19104 USA

[2] Univ Penn, Sch Social Work, Philadelphia, PA 19104 USA

来源：

ADMINISTRATION IN SOCIAL WORK | 2002年 / 26卷 / 02期

关键词：

service delivery; organizational design; coordination; client-centered;

D O I：

10.1300/J147v26n02_02

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

In the basic design of systems for delivering human services, there is a fundamental choice to be made in how the parts of the system are to be organized or grouped. Systems can be designed to emphasize and pay attention to the total experience of clients as they move through the system, or to the standardization of the individual services that they receive. In many cases, systems have simply evolved without there ever having been a conscious decision. Amid today's concerns with continuity of care, outcome measures, staff turnover, and the influence of managed care, the significance of confronting this choice is becoming more and more important.

引用

页码：17 / 38

页数：22