Feedback falling on deaf ears: Residents' receptivity to feedback tempered by sender credibility

被引:106
作者
BingYou, RG
Paterson, J
Levine, MA
机构
[1] Department of Medicine, Maine Medical Center, Portland, ME 04102
关键词
D O I
10.3109/01421599709019346
中图分类号
G40 [教育学];
学科分类号
040101 ; 120403 ;
摘要
We interviewed internal medicine residents to characterize their perceptions of effective feedback. These semi-structured interviews also explored aspects of the person sending the feedback which might cause residents to discount or disbelieve the information. Well-timed, private and verbal feedback that fostered development of an action plan are examples of residents' perceptions of effective feedback. Sender credibility, and subsequent resident receptivity to feedback, was influenced by the method of feedback delivery, the content of the feedback and the residents' perceptions of sender characteristics, and their observation of sender behavior. These qualitative results may help to develop initial hypotheses and frame further investigations optimizing the reception of feedback by residents.
引用
收藏
页码:40 / 44
页数:5
相关论文
共 14 条
[1]  
[Anonymous], TEACH LEARN MED
[2]   DELAY AND DISTORTION - TACIT INFLUENCES ON PERFORMANCE-APPRAISAL EFFECTIVENESS [J].
BENEDICT, ME ;
LEVINE, EL .
JOURNAL OF APPLIED PSYCHOLOGY, 1988, 73 (03) :507-514
[3]  
Bucher R., 1977, Becoming professional
[4]  
Ely M., 1991, DOING QUALITATIVE RE
[5]   FEEDBACK IN CLINICAL MEDICAL-EDUCATION [J].
ENDE, J .
JAMA-JOURNAL OF THE AMERICAN MEDICAL ASSOCIATION, 1983, 250 (06) :777-781
[6]   PRECEPTORS STRATEGIES FOR CORRECTING RESIDENTS IN AN AMBULATORY CARE MEDICINE SETTING - A QUALITATIVE-ANALYSIS [J].
ENDE, J ;
POMERANTZ, A ;
ERICKSON, F .
ACADEMIC MEDICINE, 1995, 70 (03) :224-229
[7]   WHAT CLINICAL TEACHERS IN MEDICINE NEED TO KNOW [J].
IRBY, DM .
ACADEMIC MEDICINE, 1994, 69 (05) :333-342
[8]   EFFECTS OF SUPERIORS FEEDBACK, CREDIBILITY, AND EXPERTISE ON SUBORDINATES REACTIONS - AN EXPERIMENTAL-STUDY [J].
ORPEN, C ;
KING, G .
PSYCHOLOGICAL REPORTS, 1989, 64 (02) :645-646
[9]   GENDER COMPARISONS IN RESPONSIVENESS TO OTHERS EVALUATIONS IN ACHIEVEMENT SETTINGS [J].
ROBERTS, TA ;
NOLENHOEKSEMA, S .
PSYCHOLOGY OF WOMEN QUARTERLY, 1994, 18 (02) :221-240
[10]   SEX-DIFFERENCES IN REACTIONS TO EVALUATIVE FEEDBACK [J].
ROBERTS, TA ;
NOLENHOEKSEMA, S .
SEX ROLES, 1989, 21 (11-12) :725-747