Performance of traditional and Web-based EDI

This article examines three categories of companies with regard to electronic data interchange (EDI) usage: (1) companies that use no EDI at all, (2) companies that use traditional EDI, and (3) companies that use Web-based EDI. Performance is examined for these three types of companies using the following dimensions: process cost; operational efficiency; customer satisfaction, coordination, cooperation, and commitment between EDI partners; and overall performance. Results show that companies using Web-based EDI experience superior performance in commitment between EDI partners as well as overall performance, while companies using Web-based or traditional EDI experience superior performance in internal operational efficiency as well as overall performance.