Modular design of technical product-service systems

Technical services (maintenance, upgrading, user training etc.) aim at enhancing the performance of investment goods. To systematically exploit their potentials the scope of traditional product engineering methodologies needs to be enlarged. A two step method will be introduced for this reason. It systematically builds up on the principle of modularization for realizing technical Product-Service Systems, i.e. customer solutions comprising both physical (product) and non physical (technical service) constituents. The method covers a process library for designing and manufacturing technical Product-Service Systems as well as a procedure for selecting, combining and adapting appropriate process modules.