Measuring user satisfaction with data warehouses: an exploratory study

Data warehouses are users driven; that is, they allow end-users to he in control of the data. As user satisfaction is commonly acknowledged as the most useful measurement of system success, we identify the underlying factors of end-user satisfaction with data warehouses and develop an instrument to measure these factors. The study demonstrates that most of the items in classic end-user satisfaction measure are still valid in the data warehouse environment, and that end-user satisfaction with data warehouses depends heavily on the roles and performance of organizational information centers. (C) 2000 Elsevier Science B.V. All rights reserved.