Harassment and bullying at work: A review of the Scandinavian approach

A hostile work environment, in which insulting or offensive remarks, persistent criticism, personal abuse, or even physical abuse and threats prevail, is a reality for many employees in both public and private organizations. In Scandinavia, the term "mobbing" is commonly used to describe situations where a worker, supervisor, or manager is systematically and repeatedly mistreated and victimized by fellow workers, subordinates, or superiors. The term is widely used in situations where repeated aggressive and even violent behavior is directed against ail individual over some period of time. Although some clinical and anecdotal accounts have been described by American authors, studies of this phenomenon have mainly been restricted to the Northern European countries. The aim of this study is threefold: (1) to present a framework for future research and theory development in this field (2) to review the Scandinavian research tradition according to this framework, and (3) to provide some suggestions for future research. (C) 2000 Elsevier Science Ltd. Ail rights reserved.