The expression of conflict in computer-mediated and face-to-face groups

被引：56

作者：

Hobman, EV

Bordia, P ^{[1
]}

Irmer, B

Chang, A

机构：

[1] Univ Queensland, Sch Psychol, St Lucia, Qld 4072, Australia

[2] Queensland Univ Technol, Brisbane, Qld, Australia

来源：

SMALL GROUP RESEARCH | 2002年 / 33卷 / 04期

关键词：

D O I：

10.1177/104649640203300403

中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

摘要：

This study integrated the research streams of computer-mediated communication (CMC) and group conflict by comparing the expression of different types of conflict in CMC groups and face-to face (FTF) groups over time. The main aim of the study was to compare the cues-filtered-out approach against the social information processing theory A laboratory study was conducted with 39 groups (19 CMC and 20 FTF) in which members were required to work together over three sessions. The frequencies of task, process, and relationship conflict were analyzed. Findings supported the social information processing theory. There was more process and relationship conflict in CMC groups compared to FTF groups on Day 1. However, this difference disappeared on Days 2 and 3. There was no difference between CMC and FTF groups in the amount of task conflict expressed on any day.

引用

页码：439 / 465

页数：27

共 42 条

[1] Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: Resolving a paradox for top management teams [J].