Proposal of service CAD system - A tool for service engineering

To solve current industrial problems, manufacturers need to supply service rather than materialized products to consumers. We propose a novel engineering paradigm to deal with services, service engineering. We define services as a state change. A service model consists of three sub-models: scope model, view model and flow model. A computer-aided design tool, called Service Explorer, is developed to represent a network of the parameters and determines the influence weight one another. As the result, we verify the usefulness of the design tool.