Student/teacher interaction via email: the social context of Internet discourse

While email has been used in L2 composition classrooms as a way to develop fluency, it can also be used as a means of creating and sustaining relationships, as it is often used outside the classroom. This paper examines the way students in a graduate-level ESL course used email on their own initiative to interact with their instructor. The paper examines 120 email messages received by the instructor during the course and categorizes them into four areas: (1) phatic communion, (2) asking for help, (3) making excuses, and (4) making formal requests. From these categories, representative samples were chosen to illustrate what rhetorical strategies the writers used to achieve their purpose for sending the email messages. The results show that the students were able to employ a wide variety of rhetorical strategies to interact with their instructor outside of the traditional classroom setting. For these students, email seemed to be an important means for interacting with their instructor. Moreover, the students exhibited a good ability to switch between formal and informal language, depending upon the rhetorical context of the message. In the conclusion, some of the issues regarding teaching the use of email are discussed. (C) 2002 Elsevier Science Inc. All rights reserved.