Emergence of innovations in services

被引：280

作者：

Toivonen, Marja ^{[1
]}

Tuominen, Tiina ^{[1
]}

机构：

[1] Helsinki Univ Technol, Innovat Management Inst, Espoo 02015, Finland

来源：

SERVICE INDUSTRIES JOURNAL | 2009年 / 29卷 / 07期

关键词：

service innovations; service innovation process; the Schumpeterian perspective; a definition of service innovation; classifications of service innovations; KEY CONCEPTS; ECONOMY;

D O I：

10.1080/02642060902749492

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

Along with the 'servicisation' of society, innovation in services has become a topical issue. However, analytical and detailed discussion about the nature of service innovations and their emergence is only beginning. This article aims to contribute to this discussion through a theoretical analysis supplemented with findings from two empirical case studies. The theories examined are multi-disciplinary including general service theories, general innovation theories and theories linked to new service development and innovation management. The empirical studies have been carried out in Finland in the fields of real estate and construction services and of knowledge-intensive business services.

引用

页码：887 / 902

页数：16

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