Subjectivity and the labour process: Conceptualising 'good work'

Two central unresolved problems in labour process theory are the disjuncture between structure and agency and the problem of what constitutes 'good' work. This paper argues that a hermeneutic conception of the self as constructed through narrative provides a resolution to these two issues. Hermeneutics conceptualises the self as neither a solitary entity impervious to the influence of others, nor as a mere reflection of objective structures or 'discourses of power'. Rather, in the process of self-interpretation a person uses socially learnt cultural discourses to construct and reconstruct a coherent sense of narrative-identity. Substantive illustrations are drawn from labour process theory, recent developments in management theory, and some more general studies of the meaning of working.