Determinants of trust in industry, government, and citizen's groups in Japan

被引:31
作者
Maeda, Y [1 ]
Miyahara, M [1 ]
机构
[1] Shizuoka Univ, Dept Syst Engn, Shizuoka 4328561, Japan
关键词
risk communication; trust; concern and care; information disclosure; consensual values; covariance structure analysis;
D O I
10.1111/1539-6924.00310
中图分类号
R1 [预防医学、卫生学];
学科分类号
1004 ; 120402 ;
摘要
The causal structure of the determinants of trust in industry, government, and citizen's groups in Japan was investigated on the basis of Peters et al. (1997). A preliminary survey of the adequacy of the hypotheses proposed by Peters et al. in Japan was made. A set of hypothesized determinants of trust in Japan was proposed based on results of the preliminary survey. Questionnaires concerning perceptions of trust in the organizations and the proposed-determinants were sent by mail to residents in the area where environmental risk problems had emerged. The data were analyzed by covariance structure analysis to construct models of trust in industry, government, and citizen's groups. As a result, "openness and honesty" "concern and care," "competence", "people's concern with risks," and "consensual values" were found to be factors directly determining trust. Suggested in particular is that "openness" of an organization is not attained merely by information disclosure, but also by bi-directional communication with the people. Moreover, these models include "consensual values," which do not appear in the model proposed by Peters et al.
引用
收藏
页码:303 / 310
页数:8
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