A quantitative review of crisis communication research in public relations from 1991 to 2009

被引：136

作者：

Avery, Elizabeth Johnson ^{[1
]}

Lariscy, Ruthann Weaver ^{[2
]}

Kim, Sora ^{[3
]}

Hocke, Tatjana ^{[1
]}

机构：

[1] Univ Tennessee, Knoxville, TN 37996 USA

[2] Univ Georgia, Athens, GA 30602 USA

[3] Depaul Univ, Chicago, IL 60604 USA

来源：

PUBLIC RELATIONS REVIEW | 2010年 / 36卷 / 02期

关键词：

Public relations; Crisis communication; Situational crisis communication theory; Image restoration theory;

D O I：

10.1016/j.pubrev.2010.01.001

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This study quantitatively examines 18 years (1991-2009) of data, 66 published articles, from the crisis communication domain in public relations using Coombs' situational crisis communication theory and Benoit's image restoration theory as the theoretical foundation for analysis. Overall recommendations indicate crisis communication research in public relations may be enriched both theoretically and pragmatically through more diverse contextual and methodological applications and could be less descriptive and more prescriptive through richer scholarly commentary and criticism in support for the models. (C) 2010 Elsevier Inc. All rights reserved.

引用

页码：190 / 192

页数：3