A framework for evaluating third-party logistics

A set of criteria for choosing the most suitable third-party logistics (3PL) provides is discussed. The evaluation criteria framework can help information technology (IT) management evaluate outsourcing logistics services. The conceptual framework using IT as the focus peruses the core functionalities of 3PL providers such as inventory management, logistics, transportation, warehousing and customer services. A careful consideration of this framework and the use of IT in logistics and supply chain management can provide insights to logistics managers, procurement managers, IT managers and academicians.