VLT end-to-end science operations - The first three years

The end-to-end operations of the ESO VLT has now seen three full years of service to the ESO community. During that time its capabilities have grown to four 8.2m unit telescopes with a complement of four optical and IR multimode instruments being operated in a mixed Service Mode and Visitor Mode environment. The input and output of programs and data to the system is summarized over this period together with the growth in operations manpower. We review the difficulties of working in a mixed operations and development environment and the ways in which the success of the end-to-end approach may be measured. Finally we summarize the operational lessons learned and the challenges posed by future developments of VLT instruments and facilities such as interferometry and survey telescopes.