Using qualitative studies to improve the usability of an EMR

被引：103

作者：

Rose, AF ^{[1
]}

Schnipper, JL

Park, ER

Poon, EG

Li, Q

Middleton, B

机构：

[1] Partners HealthCare Syst, Clin Informat Res & Dev, Marlborough, MA 01752 USA

[2] Harvard Univ, Sch Med, Brigham & Womens Hosp, Boston, MA USA

[3] Massachusetts Gen Hosp, Boston, MA 02114 USA

来源：

JOURNAL OF BIOMEDICAL INFORMATICS | 2005年 / 38卷 / 01期

关键词：

usability engineering; user experience; task analysis; focus groups; ethnographic studies; task modeling; cognition; sensory perception; prototyping; heuristic evaluation;

D O I：

10.1016/j.jbi.2004.11.006

中图分类号：

TP39 [计算机的应用];

学科分类号：

081203 ; 0835 ;

摘要：

The adoption of electronic medical records (EMRs) and user satisfaction are closely associated with the system's usability. To improve the usability of a results management module of a widely deployed web-based EMR, we conducted two qualitative studies that included multiple focus group and field study sessions. Qualitative research can help focus attention on user tasks and goals and identify patterns of care that can be visualized through task modeling exercises. Findings from both studies raised issues with the amount and organization of information in the display, interference with workflow patterns of primary care physicians, and the availability of visual cues and feedback. We used the findings of these studies to recommend design changes to the user interface of the results management module. (C) 2004 Elsevier Inc. All rights reserved.

引用

页码：51 / 60

页数：10

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