Efficiency measurement for network systems: IT impact on firm performance

被引：246

作者：

Kao, Chiang ^{[1
]}

Hwang, Shiuh-Nan ^{[2
]}

机构：

[1] Natl Cheng Kung Univ, Dept Ind & Informat Management, Tainan 70101, Taiwan

[2] Ming Chuan Univ, Grad Sch Management, Taipei, Taiwan

来源：

DECISION SUPPORT SYSTEMS | 2010年 / 48卷 / 03期

关键词：

Data envelopment analysis; Information technology; Banking; DATA ENVELOPMENT ANALYSIS; INFORMATION-TECHNOLOGY; JOINT DETERMINATION; DYNAMIC EFFICIENCY; DEA EFFICIENCY; 2-STAGE DEA; MODELS; SCALE; PRODUCTIVITY; INPUT;

D O I：

10.1016/j.dss.2009.06.002

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

A recent development in DEA (data envelopment analysis) examines the internal structure of a system so that more information regarding Sources that cause inefficiency can be obtained. This paper discusses a network DEA model which distributes the system inefficiency to its component processes. The model is applied to assess the impact of information technology (IT) on firm performance in a banking industry. The results show that the impact of IT on firm performance operates indirectly through fund collection. The impact increases when the IT budget is shared with the profit generation process. (C) 2009 Elsevier B.V. All rights reserved.

引用

页码：437 / 446

页数：10

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