Why e-government projects fail? An analysis of the Healthcare.gov website

被引:154
作者
Anthopoulos, Leonidas [1 ]
Reddick, Christopher G. [2 ]
Giannakidou, Irene [4 ]
Mavridis, Nikolaos [3 ]
机构
[1] TEI Thessaly, Sch Business, Athens, Greece
[2] Univ Texas San Antonio, Dept Publ Adm, San Antonio, TX USA
[3] NCSR Demokritos, Inst Informat & Telecommun, Athens, Greece
[4] Aristotle Univ Thessaloniki, Dept Informat, Thessaloniki, Greece
关键词
E-government; Project failures; Project management; Government websites; Social network analysis; Twitter; PUBLIC-SECTOR; TRANSFORMATION PROJECTS; SOCIAL MEDIA; MANAGEMENT; TRANSPARENCY; FRAMEWORK; LESSONS;
D O I
10.1016/j.giq.2015.07.003
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
Electronic government or e-government project failure has been widely discussed in the literature. Some of the common reasons cited for project failure are design-reality gaps, ineffective project management and unrealistic planning. Research shows that more than half of e-govemment projects result in total or partial failures with regard to the initially grounded standards, scheduling or budgeting plans, while even more fail to meet end users' expectations. This paper focuses on the factors that lead to e-government project failures. It explores the context of project failure and investigates the launch of the U.S. Healthcare.gov website. This case is concerned with a highly public e-government project failure where gaps between political agendas and planning are identified through an examination of media sources and social media data analysis of Twitter discussions. The finding of the analysis indicates that e-government users react against failures, while e-government projects will impact and attract opinion makers' attention that influence audience behavior. This research provides classifications of e-government project failure reasons and sources. Moreover, another contribution is the beginnings of a typology for social media activity against e-government project failures. (c) 2015 Elsevier Inc. All rights reserved.
引用
收藏
页码:161 / 173
页数:13
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