Disclosing too much? Situational factors affecting information disclosure in social commerce environment

被引:140
作者
Sharma, Shwadhin [1 ]
Crossler, Robert E. [1 ]
机构
[1] Mississippi State Univ, Mississippi State, MS 39762 USA
关键词
Social commerce; Voluntary disclosure of information; Perceived ownership; Perceived apathy; Fairness of information exchange; Communication privacy management; SECURITY POLICY COMPLIANCE; SELF-DISCLOSURE; NETWORKING SITES; PRIVACY CALCULUS; PSYCHOLOGICAL OWNERSHIP; TECHNOLOGY ACCEPTANCE; USER ACCEPTANCE; ONLINE; ATTITUDES; INTERNET;
D O I
10.1016/j.elerap.2014.06.007
中图分类号
F [经济];
学科分类号
02 ;
摘要
The buying and selling of goods and services are no longer limited to a general website or a physical store as social networks, such as Facebook or Pinterest, are heavily focusing on social commerce. Prior studies have analyzed impact of trust and culture on social commerce, design and interface aspects of it, and intention to use social commerce by general people. Our study is informed by the literature on information disclosure intention, and Communication Privacy Management theory and is motivated by the fundamental premise that intention to self-disclose in social commerce is affected by perceived ownership of information, privacy apathy, the risks and benefits of disclosure and fairness of information exchange. We analyzed data collected from 252 samples using the scenario method. The results show that shoppers' information disclosure intention is driven by the fairness of information exchange, privacy benefits and privacy apathy. (C) 2014 Elsevier B. V. All rights reserved.
引用
收藏
页码:305 / 319
页数:15
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